After 10 years in print journalism, Nick transitioned to the home improvement space. He has specialized in maintenance, mortgages, home warranties, moving, car shipping, home security and more for 7 ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

Suffering through any sort of appliance malfunction is an inconvenience, but you can survive. Dishwasher on the fritz? Go old school and fill up the sink. Washer or dryer problems? Take a trip to the ...

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

When your refrigerator starts cycling too often, leaking water or growing ice on the walls, don’t worry. These common fridge issues can be fixed easily without calling a repairman, even if you don’t ...

If your refrigerator is giving you trouble—your water dispenser has slowed to a trickle, your icemaker keeps jamming, or worse, you open the door and get hit by a warm breeze—you’re probably wondering ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Is it time to start shopping for a new refrigerator? Here are the telltale signs that yours may be on its way out. How do you know when it’s time to buy a new refrigerator or when you can just call a ...